COVID-19 Response & Commitment

We would like to thank all of our guests for their patience and understanding during this difficult time. As you can imagine, we are experience extremely high call and e-mail volumes. Our staff is doing everything we can do to assist each guest in a timely manner. We kindly ask each of our guests to review the detailed information below, as it relates to them, so that you can hopefully receive answers to your questions and concerns faster.

By selecting one of the options below, you can skip to the information that relates directly to you, so that you do not have to filter through this page.

Executive Orders 20-86 from March 27th, 2020

In Compliance with Florida Executive Order 20-86, if you have a reservation with arrival dates between March 29th, 2020, and April 10th, 2020, and you are traveling from New York, New Jersey, Connecticut, or Louisiana, or other large metropolitan areas please contact us for details.

Executive Order 20-86 – https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-86.pdf

COVID-19 Flexible Policy – Arrivals through May 31st, 2020

Any guest with arrival dates on or before May 31st, 2020, can move their dates for a future stay.

Guests will receive a 100% credit for the total amount paid for the original reservation that they can apply to a future reservation that must arrive and depart before May 31st, 2021.

The credit applied to the future reservation can only be used at Tropical Breeze Resort, but it can be used for any room type or room available at the Resort.

If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart before May 31st, 2021.

If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

All guests must re-schedule their reservation(s) by 12/31/2020, any unused credits that have not been applied to a new reservation(s) by 12/31/2020 will be forfeited.

Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.

Guests with Reservations Arriving between June 1st, 2020 and August 31st, 2020:

We all hope that this pandemic is over very soon so that everyone can be safe, happy, healthy, and getting back to their normal lives. We miss your smiling faces and hope that our guests can begin traveling again soon. Our beautiful Summer months are right around the corner. We hope by adding some flexibility for our valued guests, they will refrain from cancelling their existing reservations and provide others with the confidence to make new reservations to help #Savetourism.

To stay close to home without being home is likely among the many reasons you may wish to visit this Summer. Here is how we want to make that happen for you.

All NEW or Existing reservations with Arrival Dates between June 1st, 2020 and August 31st, 2020 can move their dates to a future date.

Guests will receive a 100% credit for the total amount paid for the original reservation that they can apply to a future reservation that must arrive and depart before December 31st, 2020.

The credit applied to the future reservation can only be used at Tropical Breeze Resort, but it can be used for any room type or room available at the Resort.

If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart before December 31st, 2020.

If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.

All guests must re-schedule their reservation(s) and arrive and depart by 12/31/2020. Any unused credits that have not been used by 12/31/2020 will be forfeited.

Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.

As we have done since March 12, 2020, we will continue to review the additional details made available and adjust our flexible policy accordingly. Please be patient as we prioritize our guests arriving on or before May 31st, 2020; and continue to monitor this ever changing, and unprecedented situation.

Please see our regular terms and conditions here – https://www.tropicalbreezeresort.com/rental-terms-conditions/

Guests with Travel Insurance:

All guests who purchased travel insurance should notify us of their intent to cancel their reservation and file for a refund per the terms of their Travel Insurance policy.

Until February 6th, 2020, guests were able to purchase and/or upgrade to “Cancel for Any Reason” through Generali/CSA Travel Insurance. Guests who purchased this insurance can cancel for any reason.

Guests who purchased the default policy, G-330CSA, or any other policy through other providers or travel sites, will need to cancel per the terms of their insurance agreement. Please read your agreement before filing your claim, and if you have questions, please contact your Property Manager so that they can assist you with this, so that you have the best chance of receiving coverage. “Fear of Travel” is not a covered reason under most policies.

To file a claim, add additional information to a claim, or check the status of your existing claim, please visit – https://travelinsurance-us.eclaims.csaclaims.com/

To view a description of your coverage, please visit – https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA

If a full refund is provided, no future credit will be applied.

If a full refund is not provided, the guest will have the ability to use any remaining balance for a future stay with us, if applicable per the terms above.

We will not allow a future reservation to be made, using any applicable credit, until the Travel Insurance Claim has been completed first. All documents from that process must be provided and reviewed by our managerial staff. A second claim submission may be required if the first attempt was not submitted correctly.

Incoming and Prospective Guests

What Makes Us Different

Unlike traditional hotels, our resort does not have many community contact points, like: shared entrances, doors, lobbies, hallways, elevators, stairways, HVAC systems etc. Our resort rooms are private with direct access from the building’s exterior, similar to an Old Florida motel. You can park your car directly in front of your room, and access the room without having to check-in or out at a main office area. There are no elevators, shared hallways, and our rooms are much more secluded and private. However, unlike your own home, we like to think that our resort is more set up for relaxation, fun, games, and activities. These are all great distractions during this time, so that you and your family can stay close to home without being home. There is already enough stress these days, you shouldn’t have to worry about how you’re going to keep everyone occupied.

How we are combating COVID-19

To minimize person to person contact, our team has adapted our normal practice and is now checking-in all guests over the phone. During this time, we will confirm your reservation details, direct you to your room and provide you with your E-Lock Code, no keys, key cards, or in-person interaction at a front desk.

Prior to your arrival a member from our team will have provided you with our typical arrival packet that will include your E-Lock code, area map and information regarding our stay-over clean services.

Housekeeping Services

  • Updated Housekeeping Standards and Protocols
    • In addition to our already very thorough standard cleaning procedures, we are taking extra measures to clean and disinfect our rooms in their entirety between guests. All high touch areas, like: countertops, door handles, cabinet handles, appliances, remotes, furniture, light switches etc. are cleaned and disinfected between guests.
    • We have also increased our efforts in cleaning and disinfecting our community areas, grills, bikes, and pool areas and pool restrooms in the same fashion.
  • Housekeeping Stay-Over Services
  • In order to protect our guests and staff, we have limited our normal stay over cleaning services. Our limited service will be an exchange service only, meaning your linens, towels, and toiletry items will be exchanged by request. To guarantee that your items will be exchanged by 5pm we ask that all requests are made via TEXT to (941) 281-5281 by 1PM EST.
  • Please carefully read through the exchange service details and if you have any questions please feel free to CALL us at (941) 349-1125
    • Step 1: Please fill the plastic bag that will be hung on your door handle each morning with your Exchange Items (list below). Please also place this “exchange service card” in the bag as well. Please place the bag outside your front door for pick up. If you do not need to exchange anything, simply leave the bag on your door handle and we will retrieve it at 1pm.
    • Step 2: Please leave all full trash bags outside your front door for collection at the same time if possible.
    • Step 3: TEXT (941) 281-5281 to request Exchange Items and any Replenishable Items needed. The Exchange Items requested should match the items that were placed in the bag provided. Please start the message with your room number (Ex. #101) followed by the items you would like exchanged and/or replenished. (EX. 2 Beach towels, 2 bath towels, bar soap, etc.). Again, we will only replace like item for like item.

Exchange Items: Beach towels, bath towels, wash cloths, bathmats, hand towels, and kitchen towels.

Replenishable Items: Toilet paper, paper towels, dishwasher pods, liquid dish soap, trash bags, bar soap, shampoo and conditioner.

Communication and Pre-Check Out Survey

Our Team is one call or e-mail away for our guests. No call centers or off-site answering services. Just our direct phone number or e-mail, for quick service during this difficult time.

To protect our staff and incoming guests, all in-house guests are contacted by our Team prior to their departure to ensure all guests are healthy, and that no one is exhibiting any signs or symptoms of illness.

We are asking our guests to be open and honest with us, so that we can ensure the safety of our staff and our incoming guests. This has been an incredibly well-received procedure, and we want to thank all our guests for assisting us in this practice.

Closures and Notices:

As of March 20th, 2020, restaurants, bars, and gyms have been limited and/or closed. Please see the Executive Order here, for more details – https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-71.pdf

Please note that as of March 21st, 2020, Sarasota County Beaches will be closed until further notice.

Resources

Please visit the following websites for additional information:

www.flgov.com/2020-executive-orders/

www.CDC.gov 

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

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