We would like to thank all of our guests for their patience and understanding during this difficult time. As you can imagine, we are experiencing extremely high call and e-mail volumes. Our staff is doing everything we can do to assist each guest in a timely manner. We kindly ask each of our guests to review the detailed information below, as it relates to them so that you can hopefully receive answers to your questions and concerns faster.
By selecting one of the options below, you can skip to the information that relates directly to you, so that you do not have to filter through this page.
- Are you looking to move your reservation to a later date?
- Are you wondering about our cleaning procedures?
- Are you an incoming guest?
- Are you filing a claim, or do you have questions about travel insurance?
- Is your reservation for an arrival date between now – April 30, 2021?
- Is your reservation on or after May 1, 2021?
COVID-19 Statement
We all hope that this pandemic is over very soon so that everyone can be safe, happy, healthy, and getting back to their normal lives. We miss your smiling faces and hope that our guests can begin traveling again soon. Our beautiful Summer, Fall, and Winter months are right around the corner. We appreciate our valued guests’s continued loyalty as the world begins to transition back to normalcy.
As we have done since March 12, 2020, we will continue to review the additional details made available and adjust our flexible policy accordingly.
Are You a Guest With Travel Insurance?
All guests who purchased travel insurance should notify us of their intent to cancel their reservation and file for a refund per the terms of their Travel Insurance policy.
Until February 6th, 2020, guests were able to purchase and/or upgrade to “Cancel for Any Reason” through Generali/CSA Travel Insurance. Guests who purchased this insurance can cancel for any reason.
Guests who purchased the default policy, G-330CSA, or any other policy through other providers or travel sites, will need to cancel per the terms of their insurance agreement. Please read your agreement before filing your claim, and if you have questions, please contact your Property Manager so that they can assist you with this, so that you have the best chance of receiving coverage. “Fear of Travel” is not a covered reason under most policies.
To file a claim, add additional information to a claim, or check the status of your existing claim, please visit – https://travelinsurance-us.eclaims.csaclaims.com/
To view a description of your coverage, please visit – https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA
If a full refund is provided, no future credit will be applied.
If a full refund is not provided, the guest will have the ability to use any remaining balance for a future stay with us, if applicable per the terms above.
We will not allow a future reservation to be made, using any applicable credit, until the Travel Insurance Claim has been completed first. All documents from that process must be provided and reviewed by our managerial staff. A second claim submission may be required if the first attempt was not submitted correctly.
Learn more about FAQS concerning COVID new or existing travel insurance protection.
All Reservations, New or Existing, with arrival dates on or before May 31st, 2020, can move their dates for a future stay.
Guests will receive a 100% credit for the total amount paid for the original reservation that they can apply to a future reservation that must arrive and depart before May 31st, 2021.
The credit applied to the future reservation can only be used at Tropical Breeze Resort, but it can be used for any room type or room available at the Resort.
If the credit is not used in its entirety during one future reservation, the guest may apply the remaining credit for a second reservation, but it also must arrive and depart before May 31st, 2021.
If the credit does not cover the future reservation total cost, the guest is responsible for paying the difference.
All guests must re-schedule their reservation(s) by December 31st, 2020, any unused credits that have not been applied to a new reservation(s) by December 31st, 2020 will be forfeited.
Reservations will be made on a “first come first serve” basis, and availability could become limited over time. Re-booking the reservation is the guest’s responsibility.
Guests may still cancel their reservation up to 60-days prior to their original arrival date per our normal Terms and Conditions and receive a 100% refund minus a $100 booking fee.
If a guest is paid in full, for a new or existing reservation, and within 60 days of their arrival date, they will have the ability to cancel their reservation up to 14 days prior to their arrival, and receive a 100% future credit for the monies on file to move their date, up to 12 months from the date of their original arrival. Cancellations within 14-days of arrival will be handled under our normal Terms and Conditions.
All reservations that had an arrival date in 2020, but canceled their reservation and received a future credit, must have applied this credit to a future reservation before the end of the year, December 31st, 2020. All 2020 future credits that were not applied by December 31st, 2020 were forfeited.
Any reservations that had an arrival date starting January 1st, 2021 through April 30th, 2021 could have canceled their reservation per the terms of the COVID policy, and received a credit that could be applied to a new reservation with a future arrival date up to one year from the date of their original arrival date.
All credits for canceled reservations between January 1st, 2021 and April 30th, 2021, must have been applied to a future reservation by April 30th, 2021. If you are guest who fits this category, you received our email correspondences sent weekly during March and April of 2021, as a reminder to claim your credits and avoid forfeitting your money. Any unused credits are now expired, effective May 1, 2021.
- Example
- If your original reservation arrival date was September 1st, 2020, and you canceled per this COVID policy and you received a future credit, you could have moved your reservation to any period between September 1st, 2020 and September 1st, 2021. This credit must have been applied to a new reservation by December 31st, 2020. Any unused credits were forfeited.
- If your original reservation arrival date is March 1st, 2021, and you cancel your reservation per this COVID policy and you receive a future credit, you can move your reservation to any period between March 1st, 2021 and March 1st, 2022. This credit must be applied to a new reservation by April 30th, 2021 or it will be forfeited.
If the credit was not used in its entirety during one future reservation, the guest had the opportunity to apply the remaining credit for a second reservation, but it also must have arrived and departed within 12 months of the original reservation arrival date.
If the credit did not cover the future reservation total cost, the guest was responsible for paying the difference.
The credit applied to the future reservation could only be used at Tropical Breeze Resort, but it could be used for any room type or room available at the Resort.
Reservations were made on a “first come first serve” basis, and availability becomes limited over time. Re-booking the reservation is the guest’s responsibility.
Please see our terms and conditions here – https://www.tropicalbreezeresort.com/rental-terms-conditions/
Effective, May 3, 2021, Governor DeSantis lifted Florida’s State of Emergency order. The state of Florida is beginning to see capacity limits, mask mandates, and business restrictions lifting across the board.
As such, and due to the reservation demand, Tropical Breeze Resort will return to our standard 60-day cancellation policy. To learn more about this policy, please read our Terms and Conditions.
If you have any questions regarding this policy, please contact our office and we would be happy to assist you.
Incoming and Prospective Guests
What Makes Us Different
Unlike traditional hotels, our resort does not have many community contact points, like: shared entrances, doors, lobbies, hallways, elevators, stairways, HVAC systems etc. Our resort rooms are private with direct access from the building’s exterior, similar to an Old Florida motel. You can park your car directly in front of your room, and access the room without having to check-in or out at the main office area. There are no elevators, shared hallways, and our rooms are much more secluded and private. However, unlike your own home, we like to think that our resort is more set up for relaxation, fun, games, and activities. These are all great distractions during this time, so that you and your family can stay close to home without being home. There is already enough stress these days, you shouldn’t have to worry about how you’re going to keep everyone occupied.
How we are combating COVID-19
To minimize person to person contact, our team has adapted our normal practice and is now checking-in all guests over the phone. During this time, we will confirm your reservation details, direct you to your room and provide you with your E-Lock Code, no keys, key cards, or in-person interaction at a front desk.
Prior to your arrival, a member from our team will have provided you with our typical arrival packet that will include your E-Lock code, area map, and details on our Stay Over Cleaning Process and Linen Exchange procedures click here to learn more.
Updated Housekeeping Standards and Protocols
In addition to our already thorough standard cleaning procedures, we are taking extra measures to clean and disinfect our resort rooms in their entirety between guests, and our resort common areas, using CDC approved cleaning products and practices. We are also following all DBPR Sanitation Guidelines. All high touch areas like countertops, door handles, cabinet handles, appliances, remotes, furniture, light switches, etc. are cleaned and disinfected between guests. We are also cleaning and disinfecting all soft or porous surfaces with CDC approved cleaning products for coronavirus and other bacteria and viruses.
To ensure a complete cleaning process has occurred, NO early arrivals will be granted, and a 4 p.m. check-in should be expected by all guests.
If you have any questions or concerns regarding our housekeeping services and the measures we are taking to keep our valued guests and staff safe, please learn more about our COVID safety and cleaning policies.
You asked, and we listened! Based on guest feedback, we are now allowing our guests to add Daily, In-Room Housekeeping services to their reservation. At the time of check-in, our guests will be able to choose between our Linen Exchange Program (default choice) that was created due to COVID to allow our guests to remain socially distanced from other guests and Tropical Breeze Resort Staff Members, OR, opt-into our traditional Daily Housekeeping Services that will include daily, in-room housekeeping services, and linen and toiletry exchange. These options will be reviewed with each of our guests at the time of check-in, and we will perform whichever level of service makes you comfortable during your time here with us. Please see the details below for both options as they will be reviewed upon your arrival.
Option 1: Daily Housekeeping – In-Room Service will include the following:
- Replace used towels left on the floor
- Making of the beds
- Cleaning the kitchen and bathrooms
- Washing dirty dishes
- Tidying up the living room area and bedroom(s)
- Taking out trash
- Sweeping and mopping the floors
- Bed Linen change every 3rd day (optional)
Please note the following:
- Same-day service requests should be reported to the Front Desk no later than 10 am to allow our Housekeeping Team the ability to adjust their schedule and accommodate all of our guests.
- All pets must be kept in a crate and/or out of the room for this service to be provided. Rooms with unattended pets will not be serviced.
- If personal belongings are left on furnishings (beds, couches, etc), or countertops, our staff will not move these items and therefore housekeeping services will be limited for those areas. This is especially true for items left on beds, as our team will not be able to make the bed or perform any requested linen exchange.
Option 2 – (Default Option): Linen Exchange program, trash pick-up, and supply request:
This limited service will be an EXCHANGE SERVICE ONLY, meaning your linens and towels, will be exchanged by door-to-door delivery. The housekeeping hours for Tropical Breeze Resort are between 9 am and 6 pm.
To guarantee that your items will be exchanged by 6 pm we ask that all linen bags be placed outside of your door by 12 PM EST.
Linen Exchange Items (see list below)
- Please fill the (clear) plastic bag that will be hung on your door handle each evening with your Exchange Items (list below). Please place the (clear) bag outside your front door by 12 pm the next day for pick up.
- Linen Exchange Items: Bath towels, washcloths, bathmats, hand towels, and kitchen towels.
Linen Drop Off:
- A member of our staff will collect and conduct an inventory count of your soiled linens to ensure that those items are replenished and delivered back to your doorstep by 6 pm. (This is an equal exchange service)
Trash Pickup:
- Please also leave all full (white) trash bags outside your front door for collection.
Replenishable Items (see list below)
- These items will be available on an as-needed basis by contacting our Front Desk at 941-256-2686. These items will also be delivered door to door in a sealed bag.
- Replenishable Items: Toilet paper, paper towels, dishwasher pods, liquid dish soap, trash bags, bar soap, shampoo, and conditioner.
Beach Towel Exchange:
- All beach towels are exchanged in our Front Office. (This is an equal exchange service)
- Please note that our linen and beach towel exchange is based off an equal exchange service.
Eco-Safe Cleaning Add-On
Eco-Safe is a comprehensive electro-static spray that uses EPA registered disinfectants that kill bacteria and viruses including COVID-19. For an additional cost, you can have total peace of mind knowing that everything in the home has been disinfected twice. Once with our rigorous cleaning procedures, and, finally, with this decontaminate made from vaporized hydrogen peroxide guaranteed to kill all pathogens.
This service can be added on during the check-out process on our website while completing your resort reservation. Cost of this service is calculated by the number of bedrooms of your resort accommodations.
- Studio (all types) = $30
- 1 Bedroom (all types) = $50
- 2 Bedroom = $70
- 3 Bedroom = $100
Adding Service to New Reservations
You may add this additional cleaning service for an added fee during the check-out process online while completing your reservation OR you can call our office at 941-256-2686.
Adding Service to Existing Reservations
Guests who have an upcoming stay already scheduled may add this additional cleaning service for an added fee. We require at least 24 hours of notice to add this service to existing reservations to facilitate scheduling. Simply call our office to add the Eco-Safe clean to your reservation.
Resources
Please visit the following websites for additional information:
www.flgov.com/2020-executive-orders/
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
